Student Attention and Care Unit

Request information about our studies

Find out about the options that studying at the largest Arts Campus in Madrid gives you. We will answer you as soon as possible!

Student Attention and Care Unit

Care Unit
and Student Care

We offer you individualized attention, accompanying you and helping you during your training stage.

Live a different experience from traditional university education, where your personal and professional development is always our priority.

We achieve this through two ways:

Personal and emotional attention: because your well-being is the main axis that will allow you to evolve in every area of ​​your life.

Prevention and training: we want you to have the necessary tools to manage your emotions, improve your soft skills and complement your academic training.

Where we are? You can find us on the fifth floor of R22 (C/Recoletos, 22) and contact us through the following emails:

Pedagogical orientation

Our role is to accompany you and help you during your academic career. Are you experiencing learning difficulties or emotional and motivational difficulties related to your university life? We are here! You can count on us.

From the Student Attention and Care Unit we make methodological adaptations for those students who require them. You only need to arrange an interview with the counselors to study your individual needs and present an updated medical report (2 years). You can request a meeting through our email

The University School of Arts TAI It has a mentoring program whose objective is to strengthen ties between students, offering support to those students who encounter difficulties in their initiation into the study of artistic disciplines. Participating in the program is an enriching experience that will bring you personal and academic benefits and will be of great help in your professional future.

Each academic year, the student who requires it must request the pertinent adaptations through the same procedure.

Primary psychological care

A psychologist will accompany you and guide you in your academic development and personal growth.

We offer you a safe and individualized space so you can feel free and express your emotions. In addition, we provide you with tools to face the difficulties that arise during your university career, being able to carry out personalized monitoring throughout the course.

Since we are in an educational context, primary psychological care does not correspond to a clinical psychology service, but if necessary, a list of external offices to which you can go can be provided.

Attention to diversity

Recognizing the role that educational institutions have in the comprehensive training of people, in TAI We promote democratic, tolerant, inclusive and discrimination-free relationships.

In addition to ensuring good behavior inside and outside the classrooms, from the Student Care and Attention Unit we have a series of support networks, measures and protocols such as Coexistence Code, VERSE or Prevention and Action Protocol against Harassment, designed to eradicate discrimination and/or any type of harassment in the workplace and academic environment.

attention to families

We offer support to families, taking into account the difficulties that may arise at the beginning of the students' university life.

During the university stage, complex situations may arise that require family support, with sufficient distance to always respect the autonomy of the students.

This is where our work in the Unit comes in: helping, accompanying and advising fathers, mothers and/or guardians on this new path, providing them with the necessary tools to adequately deal with possible conflictive situations that may arise and thus facilitate comprehensive development. of the student.

Some of the most frequent reasons for consultation are: general information, class attendance, periodic monitoring, academic report, notifications of health issues and suggestions and complaints.

In addition, we have created a space called Family School where we carry out online and in-person workshops and training so that families can participate and share. If you want to be part, you can write to

family meeting

We are aware of the importance of the family nucleus in the development of artists. For this reason, we invite parents and guardians to learn first-hand about our institution with more than 50 years of experience in artistic training in Spain.

This meeting, aimed at families of first-year Bachelor's and Diploma students, seeks to facilitate the various communication channels and build bridges between fathers, mothers, tutors and our institution, with the purpose of guaranteeing the artistic and personal development of the students. .

Workshops and training

Our support for students includes free psychoeducational workshops, where we provide tools to improve their well-being and emotional management or soft skills that complement academic training.

The workshops and training sessions take place weekly at different time slots so that students can attend without it interfering with their school schedule.

What are we going to talk about?

  • Keys to studying at university
  • Organize your creativity
  • Keys to managing intrusive thoughts
  • Relaxation techniques during exam time
  • Competitiveness and assertiveness in the art world. Team work.
  • How to face final exams
  • Exposing in public and stage fright: how to deal with my emotions
  • How to manage anxiety? Mine and others
  • Guilt and imposter syndrome

emergency support

If you are a student at the School, you can go to the Student Care and Attention Unit from 8.30:19 a.m. to XNUMX p.m.

Outside of these hours, if you are in an emergency situation, you can contact the following telephone numbers:

  • Emergency telephone number: 112 or 061
  • Telephone against suicide: 024
  • Hope Telephone: 91 459 00 50
  • Care service for all forms of violence against women: 016

Podcast: Diverse Beings

Seres Diversos explores the diversity of the community TAI through the story and experience of the people who are part of it to make visible issues, problems, particularities and concerns that condition us on our path as artists.

Thus, Seres Diversos was born as a place where creators of the community TAI They can express themselves freely about the challenges they must face in their lives and careers based on identity, place of origin, family history, abilities and particularities.

amazon music
Google podcasts
apple podcast

Who We Are

Snowy Dawn | UACA
snowy dawn
Beatriz López | UACA
Beatriz Lopez
Ana Díaz Psychologist | UACA
Ana Maria Díaz
Camila Marchesini


Here you will find answers to some frequently asked questions related to the Student Care and Attention Unit of TAI.

What is the Student Care and Attention Unit?

It is a space where we offer you individualized attention, accompanying you and helping you during your training stage.

The Unit is divided into two departments: Student Department and Support and Care Department.

What can the Student Department offer me as a student?

The Student Department is in charge of carrying out academic and disciplinary monitoring of students. We are also concerned with resolving doubts about the operation of the School, reviewing class attendance, helping in the planning of evaluations, holding delegate meetings, receiving complaints and suggestions, compliance with the Code of Coexistence, etc.

What can the Student Department offer me as a parent/legal guardian?

The Student Department is responsible for providing you with all the necessary academic and attitudinal information about your child, as long as there is consent for authorization of communication. We will also resolve any possible doubts that may arise in relation to the studies completed by your child and we will address your complaints and suggestions.

What does the figure of the counselor mean?

He is the reference person within the Student Attention and Care Unit. Each counselor is focused on one of the artistic areas that make up TAI, thus providing help more tailored to the needs of each modality.

How can they assist me?

We always recommend requesting an appointment through our email,, to guarantee you a quality space and time in which to serve you. Always indicate your name, surname and degree.

We understand that emergencies occur every day that must be attended to. If that is your case, you can go to our Unit, located on the fifth floor of the R22 building. You can also call us at the phone number +34 91 447 20 55 Ext. 249/250.

In the Support and Care Department do we do therapy?

No, we don't do therapy. In psychological support meetings we provide advice and support when there are difficulties that interfere with academic performance (high levels of stress, mental health problems, relational difficulties or significant events in the lives of our students).

You will have the opportunity to speak with a professional who can listen carefully to your needs and difficulties, help you find the path to satisfying them, provide you with strategies and new perspectives, information, support and encouragement to achieve your goals in this university stage.

Each student has individual time and space to chat and explore in depth the situation that is impacting their mood and/or well-being. It is a safe space, where the person's values, choices and lifestyle are respected.

When to request a Psychological Support meeting?

A psychological support meeting can help you relieve stress and emotional burden. You don't have to be at your limit to do this. It can be useful when looking for a solution to the difficulties that arise in life.

Some topics that we frequently discuss in meetings are:

- Transition to university and from university to the world of work, as well as cultural or language change, leaving behind a home and family,...
- Difficulties in relationships with family, partner, friends, roommates, classmates, members of the university.
- Financial complications.
- Conflict management, emotional management.
- Difficulties in public communication, project defense, socialization with peers.
- Challenging life experiences: trauma, unwanted pregnancies, serious health problems.
- Loss of sense of control over one's life.
- Feelings of sadness/anxiety/stress/distress. - - Feeling overwhelmed, feeling panic, isolation, loneliness, emptiness, rejection, fear of one's own emotional reactions, frustration, anger...
- Destructive behaviors: binge eating, self-harm, toxic relationships, substance abuse, addictive behaviors, suicidal feelings and ideations...
- Anxiety about exams and studies, perfectionism and procrastination, time management and task organization, low performance.
- Duel.

Does seeing a psychologist mean I have a mental illness?

Having a meeting with a psychologist does not mean that you have a mental disorder or illness.

What do I have to say in a psychological support meeting?

There is no right or wrong way to communicate. It is totally normal if you feel insecure when it comes to sharing your feelings, thoughts or emotions. It is a space where you will not be judged, your times will be respected. What you say will depend entirely on you. The psychologist will be there to help you in the process.

Are the meetings confidential?

Psychologists work under a Code of Ethics, which means they must tell you about the limits of confidentiality and then abide by these rules. To find out what particular circumstances may imply an exception to the confidentiality rules, you can consult the team.

Can I choose to be served by a man or a woman?

The support service is made up entirely of women, who, regardless of their gender or sex, provide professional care. However, we make available to students a document with referrals to psychology professionals of various specializations where they can satisfy their needs if they wish.

How many times will I need to go?

It is impossible to predict exactly what number of students will attend a single meeting and how many will attend more.

What can I expect from a first meeting?

The psychologist, from the beginning, will request your consent to carry out the timely monitoring and processing of your personal data.

You will receive a clear explanation of what our counseling and psychological services consist of, as well as the limits of confidentiality to which we adhere. You will receive competent and professional advice based on respect.

As appropriate, alternative referral options to professional psychological services outside the Unit will be provided.

In addition, we voluntarily put at your disposal free workshops on various topics.

What can I do to make the most of my meeting with the Department?

Be as open and honest as possible when sharing your problem or concern. Be as active as possible in your participation in the orientation process: try to carry out the agreed tasks between meetings, ask questions to clarify your doubts, etc. Respect the privacy and confidentiality of others.
Demonstrate respect and consideration towards the staff and other students of the service.
Strive to be punctual in your attendance at individual meetings and workshops. If you cannot attend, notify the Unit staff as much in advance as possible.

Request information about our studies

Find out about the options that studying at the largest Arts Campus in Madrid gives you. We will answer you as soon as possible!

Request Information Visit TAI
June 15th, 2024
Open Day in Madrid
Join in!